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A new CreditWatch survey shows Australian businesses are rapidly embracing artificial intelligence (AI) – but many smaller operators are lagging behind.
While overall adoption of new technology has improved since 2024, nearly half of sole traders and 40% of small and medium-sized businesses haven’t implemented any new tech in the past year. In contrast, almost 70% of large businesses are already using AI tools.
AI is now the most widely adopted new technology, with 41.5% of businesses using it for content creation, automation, data analysis and customer service.
According to the survey, small businesses report that cost, cybersecurity and lack of technical knowledge remain the biggest barriers to any investment in new technology. With AI now driving productivity and efficiency gains across industries, smaller firms may soon feel increasing pressure to catch up.
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